facebookGojek & ComfortDelGro to Change Platform Fees in Jul 2023: Here Are The Latest Fees You Need to Pay

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200623_ ComfortDelgro & Gojek Platform Fee 2023

Gojek & ComfortDelGro to Change Platform Fees in Jul 2023: Here Are The Latest Fees You Need to Pay

profileJoel Koh

If you need to book a ComfortDelgro taxi, take note.

From 1 July 2023, land transport company ComfortDelGro Corporation Ltd (SGX: C52) will increase its platform fee by $0.70 when you book a taxi or private-hire ride via its app.

Source: ComfortDelGro Taxis

Not to mention that ComfortDelGro has about 8,840 ComfortDelgro cabs, which make up 63% of the taxis in Singapore, according to The Straits Times.

Unlike Comfort, ride-hailing provider Gojek will replace its $0.70 fixed platform fee with a tiered fee based on the duration of a trip and the distance travelled, starting from 3 July 2023.

Here’s all you need to know about the latest changes!


TL;DR: ComfortDelGro Taxi Fare & Gojek Ride Fares From July 2023

ComfortRIDE Fares From 1 July 2023

ComfortRIDE Minimum Fare
Minimum Fare$6
Base Fare$2.80
In-app platform fee (From 1 Jul 2023)$0.70
Distance Per KM Fare$0.50
Time Per Min Fare$0.15
Surcharges (For additional stop/distance travelled for 5km thereafter or less)$5

ComfortDelGro Limousine From 1 July 2023

Departure (to Changi and Seletar Airports)Arrival (from Changi and Seletar Airports)
LimoCab$50LimoCab$55
MaxiCab$55MaxiCab$60
Every en-route stop$20
Late night surcharge
(12am - 5.59am)
$12
Every 15 minutes block
of waiting time
$10
Platform Fee$0.70
LimoCab By Hours MaxiCab By Hours
Hourly Booking (min. 2 hours)$50$55
Late night surcharge
(12am - 5.59am)
$12$10

Note: All ComfortRIDE fares include all surcharges except ERP charges and the $5 charge for additional stop/distance travelled for every 5km thereafter or less. ERP charges, if any, will be automatically added to the final fare at the end of the trip. There is also no admin fee for ComfortRIDE if you pay cashless. All other fare tariffs remain unchanged. Prevailing ERP charges are payable on top of the ComfortRIDE and GOJEK fares and automatically added to the total fare at the end of the trip.


Why Did ComfortDelGro Increase Taxi Fares?

This new platform fee will apply across taxis, and limousine transfers made through its CDG Zig app, but not to rides booked via phone calls, text messages, or street hails.

The reason for this introduction?

ComfortDelGro stated that it’s so that they can improve the quality of its point-to-point transport service; the CDG Zig app has gone through several feature changes and currently carries merchant deals, and has services such as restaurant reservations and food takeaways, electric vehicle charging points, and private bus charter.

Would the CDG Zig app become a super app? I reckon it might be, given that new features will surface.

If we use the past as a reference, we can expect other taxi companies: Premier Taxis, Prime Taxi, SMRT Taxis and Trans-Cab, to follow ComfortDelGro’s lead and increase taxi fares too.

ComfortDelGro Metered Taxi Fares

For the uninitiated, there’s a temporary one-cent increase in distance and waiting time fares, which was introduced on 4 April 2022 for all ComfortDelGro taxis. This has been extended till 30 June 2024.

These are the latest metered fares and surcharges:

 Flagdown Fare (Hyundai i-40)Flagdown Fare (Toyota Prius, Hyundai Ioniq)Flagdown Fare (Hyundai Ioniq EV, Hyundai Kona EV, BYD e6 Electric Vehicle Taxis)Flagdown Fare (Limousine Cab)
Metered Fare$3.90 $4.10$4.30$4.10
Distanced-Timed Rates (For Every 400m or 350m After 10km)$0.25$0.25$0.25$0.34
Waiting Time Rate (For every 45s of Waiting Time)$0.25$0.25$0.25$0.34
Surcharges
Peak period

Mon - Fri (except Public
Holidays): 6am - 9.29am

Mon - Sun & Public
Holidays: 6pm - 11.59pm
25% of metered fare
Late Night

Midnight - Before 5.59am
50% of metered fare
City Area

Mon - Sun & Public
Holidays: 5pm - 11.59pm
$3
Changi Airport

Every trip starting from:
Changi Airport, Changi Air Freight Centre, Airport Police Station and Airport Logistics Park of Singapore
$8.00
(Mon-Sun: 5pm - 11.59pm)

$6.00
(All other times)
Mandai

Every trip starting from:
Taxi Point of Singapore Zoo / River Wonders / Night Safari
$3.00
(Mon-Sun: 4pm – 11:59pm)
Marina Bay Cruise Centre Singapore$5.00
(Mon - Sun & Public Holidays: 7am - 10.59am)

$3.00
(All other times)
Seletar Airport,
Gardens By The Bay and Resorts World Sentosa
$3
Singapore Expo Centre$2

Meanwhile, there are no changes to Comfort’s Booking Fees.

ComfortDelGro Taxi Booking Fees

Standard Comfort taxis

(4-seater)

Comfort limousine cabs 
Booking fees $2.30 (All other times)

$3.30 during peak hours (6am to 9.29am on weekdays and 6pm to 11.59pm daily)

$10
Advance booking (at least 30 mins in advance) $8 $18

ComfortDelGro Taxi Booking

There are a few ways to book a Comfort and/or CityCab taxi:

  • Call the hotline at 6552 1111 or 6552 2828 for a limousine or maxi cab
  • “SMS-A-Cab” at 71222: BOOK<space>postal code or taxi stand number<space>#pick-up point<space>*destination
  • Download the ComfortDelGro Booking App

Gojek’s Fixed Platform Fee to Tiered Fee

Conversely, Gojek is removing its fixed $0.70 platform form for each trip from 3 July 2023.

In place of this pricing system will be a tiered fee based on the duration of the trip and the distance travelled. This means that your ride fares may be up to $0.10 cheaper or up to $0.30 more expensive due to the change.

Gojek will also increase Trip start fares across GoCar XL and GoGar XL Kids by $0.30 per trip.

For GoCar Premium, the starting fares will increase by $0.45 per trip from 6am to 11.59pm and $6.45 a trip between 12am and 5.59am.

GoCar Premium trips are also subject to the same additional fees as GoCar trips:

  • Waiting fee of $5 per 5min (no service fee)
  • Edit Destination fee of $5 (subject to 15% service fee)
  • A cancellation fee of $4 (no service fee)

What About Grab, TADA or Ryde?

Unless you don’t take a cab at all, you would’ve known that ComfortDelGro is not the only ride-hailing platform that has introduced a platform fee, which is in line with those that have already raised theirs.

Grab first announced that it would raise its platform fee from $0.30 to $0.70 on 5 May.

Similarly, TADA charges $0.55 before the Goods and Services Tax (GST) for fares below $18, and for fares above $18, the platform fee is $0.75 before GST.

Are Third-Party Booking Apps Cheaper Than Conventional Taxis?

Not really.

You might not save more money if you switch over, as most ride-hailing service providers use demand-based dynamic pricing models.

Suppose many people use ride-hailing services after the taxi fare hike. In that case, ride-hailing fares will likely increase due to increased demand if the supply of private hire vehicles remains constant.

Alternatively, you can consider car-sharing services in Singapore if you need the use a car:

Otherwise, it’s best to stick with your BMW.

Source: Top Gear | Giphy

No, not that BMW.

I’m talking Bus MRT and Walk (BMW).

Related Articles:

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About Joel Koh
History student turned writer at Seedly. Before you ask, not a teacher. I hope to help people make better financial decisions and not let money control them.
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