Lemon Law: Understand Your Rights As A Consumer In Singapore
 
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Lemon Law: Understand Your Rights As A Consumer In Singapore

Ming Feng
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Imagine looking forward to the latest Adidas Yeezy 350 you purchased.

hilarious shopping fails Yeezy
Source: worldofbuzz.com

Just to have something not quite similar delivered to you.

Shopping Fail, Adidas Yeezy
Source: Worldofbuzz.com

Still looks pretty hyped to me.

I’ve had my fair share laughing at all the shopping FAILS memes before ending up as one of the victims.

Yes, I’m a proud owner of an “oversized T-shirt” which covers all the way… to the top of my belly button.

small shirt
Source: Tenor

While it is fortunate that my T-shirt costs me $2 from TaoBao, ever wondered what can you do as a consumer if you end up disappointed with defective goods?


TL;DR – What Does Lemon Law Covers?

Introducing, the Lemon Law.

Lemon Law In Singapore

Products which are covered under Lemon Law:

  • Online purchases
  • Purchases from the store
  • Second-hand goods
  • Items on discount
  • Display items

Products which are NOT covered under Lemon Law:

  • Real estate, property
  • B2B transactions
  • Services
  • C2C transactions
  • Virtual items

What Is Lemon Law?

Introduced in the year 2012, the Lemon Law was designed to help safeguard the interest of consumers.

Here’s how Singapore’s Lemon Law does it:

Consumers can now make a claim if they were sold a defective product.

A defective product, in this case, means that the product

  • Is different from what was its product description
    (Tinder profiles not counted!)
  • Is unable to perform the purpose which the seller promised
  • Is not up to a satisfactory quality

If you have a defective product, a claim can be filed anytime within 6 months, from the time of purchase or time of delivery.

Online purchases and offline purchases are both covered under the Lemon Law.

Should the claim be filed, the seller of the defective product will have to either

  • repair the product
  • replace the good
  • fully refund the consumer; or
  • offer a discount for the good sold

Do note that the Lemon Law only applies to goods that are meant to last beyond 6 months.

Be reasonable ah! This is not a hack for you to use your shampoo every day for 3 months before heading to the seller to complain and get a refund!


What Does Lemon Law Cover In Singapore?

You are probably going down a list of items which you have bought in the past which are defective.

For a clearer picture, here are the items covered by Lemon Law.

Items Covered By Lemon Law In SingaporeMore Details
Online purchasesTechnically, most of us shop online.
Purchases from storePhysical goods in general with certain exception
Second-hand goodsPre-loved items are covered too, on a case by case basis, depending on the condition of it.
Items on a discountNo discount in terms of Lemon Law coverage.
Display itemEven if it is the last piece in the store.

Do note that Lemon Law is only for business to consumer products.

Items And Products Not Covered By Lemon Law In Singapore

Here’s a list of items which are not covered by Lemon Law.

Items Not Covered By Lemon Law In SingaporeMore Details
Business to business transactionsLemon Law only covers business to consumers (B2C) products
ServicesLemon Law only covers physical goods
Property, real estateNo! You cannot refund your BTO or Condominium.
Consumer-to-consumerBuy only from people you trust!
Virtual items, token or creditsMapleStory Avatar, Candy crush tokens, etc.

How To Make A Claim Under Lemon Law

What should you do if you purchased a defective product?

If you suay suay kena, then this is the guide for you!

1. Bring The Defective Product Back To The Seller

If you purchase a defective product, bring the product to the seller first. Work closely with your seller to see if they can fix the problem.

It is important to bring along your warranty or receipt of purchase.

2. Discount, Replace Or Refund

If the problem cannot be fixed, the seller can look to replace your product.

If the problem remains, despite repairing it, the seller can offer a discount where you get to keep the product and get back some compensation.

You may also return the product for a full refund.

3. Report To CASE

If the seller refuses to take any of the above listed actions despite it being an obviously defective good, you can raise this matter to CASE.

FYI: the Consumers Association of Singapore (CASE) is an organisation committed to protecting the interest of consumers. They are a non-profit, non-governmental organisation.

CASE will then look into the matter.

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About Ming Feng
A stint in Bloomberg gifted me with a beer belly, which only grew larger when I moved on to become a Professional Trader. Now I turn caffeine into digestible finance-related content.
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