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Touch ‘n Go Card_ Where To Buy, How To Buy, How to Reload & Scams (revised)

Touch ‘n Go Card: Where To Buy, How To Buy, How to Reload & Scams

profileHui Juan Neo

The borders have reopened and you can finally take short trips to Johor Bahru or anywhere in Malaysia again!

Source: Giphy

If you’re driving or planning a road trip, you will need a Touch ‘n Go (TNG) card for the road charge at the immigration counter and expressway tolls.

Here’s a compiled list of places that sell TNG cards, how to get them, how to reload your card and how to avoid scams involving these cards!


TL;DR: What Is Touch ‘n Go Card, Where To Buy Touch ‘N Go Cards, How to Reload & Touch ‘N Go Scams

Basic & Enhanced Touch 'n Go CardsPrice
Merchants in Malaysia7 -Eleven
BHPetrol
Touch 'n Go Hubs
Touch 'n Go SPOTS
Touch ‘n Go Sales Counters at Highway
Selected Petronas petrol stations
Selected Caltex petrol stations
Selected Shell petrol stations
Selected LRT Stations

Check merchant listing here
RM10.60
EzLink x Touch 'n Go CardsPrice
Convenience StoresSelected 7-Eleven outlets

Selected Cheers and Esso (Cheers) outlets
$10 (with $3 load value in the EZ-Link purse)
EZ-link Official Store on ShopeeLink to Shopee$10 (with no load value)
Petrol StationsCaltex
Sinopec
Shell
SPC petrol stations
$7 (with no load value)

Click here to jump:

You can check the merchant listing by keying in the location and the state you’re at.

Note: Information is as of 22 June 2022 and may be subject to changes without prior notice. 


Touch n’ Go Card & Usage

Source: Ariff Shah

In 1997, Malaysian-based company Touch ‘n Go Sdn Bhd launched the Touch ‘n Go services on the Metramac Highway and PLUS Expressways in Malaysia.

To date, the company is the only Electronic Toll Collection operator for all highways.

It is also accepted as the Common Ticketing System for major public transport in Klang Valley.

There are different types of Touch ‘n Go cards, and what we’re sharing in this article is the Touch ‘n Go cards that are often used by Singaporeans

The most common usage for a Touch ‘n Go card is to pay for highway tolls.

If you’re driving into Malaysia, you will need to pay an RM20 road charge at the immigration booth, which can only be paid using the Touch ‘n Go card.

Cash and credit cards are not accepted.

For paying the toll, you can enter the Touch ‘n Go lanes on highways and tap on the payment portal to pay the toll fee.

Touch ‘n Go Card Validity & Registration

Source: Giphy

You will need to register to activate your card.

The card has a 10-year validity and will remain active as long as you reload or use it at least once a year.

Once a card is deactivated, a dormant fee of RM5.30 will be charged immediately and deducted from the deposit or the unutilised card balance.

If a deactivated card continues to remain inactive, RM5.30 will be further deducted from the deposit or unutilised card balance once every 6 months.

Hence, if you’re not going to use the card anymore, you can return it to a Touch ‘n Go counter and get your unutilised card balance refunded (subject to the terms & conditions).

Enhanced Touch n’ Go Card

Source: Paultan.org

There is also a new generation Touch ‘n Go card.

The company called this the Enhanced Touch ‘n Go Card – it is supposedly easier to top-up credit via the Touch n’ Go e-wallet.

However, to reload the card, you will need a Near-Field Communication (NFC)-enabled smartphone and an Enhanced Touch ‘n Go card.

For those who have the e-wallet app, you can look for the option to order an Enhanced TNG Card – bear in mind that there is an RM5 shipping fee.

This option may only be suitable for those staying in Malaysia.

Users from Singapore can order the card but will need to send it to a Malaysian address.

If you’re staying in a hotel or Airbnb, you can check if your host could help you collect the card.

Ez-Link x Touch ‘n Go Motoring Card

Source: Ezlink

Local company EZ-Link Pte Ltd and Touch ‘n Go Sdn. Bhd collaborated to launch the EZ-Link x Touch ‘n Go Motoring Card.

This card is a dual-currency cross-border contactless smart card designed primarily for Singapore motorists travelling to Malaysia.

This means that you can hold the Singapore dollars in the EZ-Link purse, and Malaysian Ringgit in the Touch ‘n Go purse.

In Singapore, the EZ-Link x Touch ‘n Go Motoring Card can be used to pay for checkpoint tolls, electronic road pricing (ERP), and carpark fees.

This card cannot be used for public transit and retail payments locally.

Note: Payment for ERP and checkpoint toll charges applicable to Singapore vehicles only.

In Malaysia, the EZ-Link x Touch ‘n Go Motoring Card can be used to pay for highway tolls, checkpoint toll charges, parking fees, bus fares, MRT fees as well as retail and dining acceptance points.

Thankfully, it is convenient to get your hands on this card as it’s sold in 7-Eleven and Cheers in Singapore (selected outlets for both).

It is also sold at Caltex, Sinopec, Shell and SPC petrol stations islandwide in Singapore, so when you are pumping your petrol, remember to get one!

Do note that you cannot load Ringgit on this card in Singapore, from Touch ‘n Go e-wallet app on your phone, or at 7-Eleven outlets in Malaysia.

You can only top-up this card at locations or merchants in Malaysia that are identified by Touch ‘n Go.

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Where To Buy a Touch ‘n Go Card

After Tues Checkpoint (2nd Link Road)

Source: DriveinSG

The Touch ‘n Go card is available for sale only after Tuas Checkpoint.

Keep to the left if you are walking through the immigration counters – there are two lanes separated for immigration counters, keep a look out so you won’t miss the booth.

If the lines aren’t too long or you’re travelling alone, you can pull over to the side of the road and buy a Touch ‘n Go card or top it up at a vending machine.

Based on posts from the motorist.sg and a recent sharing online, there are temporary staff in white T-shirts and green vests selling these cards.

They were also said to offer top-up services as well.

If they are really there, you may try getting it from them!

Source: Motorist.sg

Carousell Resellers

Source: Carousell | @touchandgospecialist

This is good news for local Carousellers!

You can purchase a new or used Touch ‘n Go card in Singapore using the app.

There are also a few caveats to note if you purchased a used card:

  • The validity of the card is 10 years, but if it’s not used for more than 365 days (or 1 year), it would be deactivated by Touch ‘n Go Sdn Bhd. Hence, you will not be able to use this card and can only get a refund from the office
  • You cannot top-up or reload the Touch ‘n Go card in Singapore
  • Make sure the card has a balance of at least RM20 to pay the road charge.

As such, you should always check BOTH the validity date printed on the card and the balance left in the Touch ‘n Go eWallet app.

You should also note that you cannot top-up or reload the card using the app.

Malaysia: Touch ‘n Go Spots, Touch ‘n Go Hub & Convenience Stores

1. TOUCH ‘n Go Spots

You can find Touch ‘n Go spots at selected Malaysian petrol stations.

Rumour has it that Touch n’ Go cards are sold out in most places, hence you may have to drop by a few places to try getting one.

Source: PLUS Malaysia Berhad (PMB)

Note: The list of spots is updated as of 23 March 2022 according to PLUS Malaysia Berhad, the largest toll expressway operator in Malaysia.

TOUCH ‘n Go Hub

Source: Comfort-interior

For those staying in Kuala Lumpur, or who plan to visit, you can grab the Basic or Enhanced card from the Touch ‘n Go store at Nu Sentral.

This mall is located within KL Sentral Transportation Hub.

Otherwise, you can head over to selected partner retailers which are shown above.

Convenience Stores, Petrol Stations & Rapid KL Light Rapid Transit (LRT) Kelana Jaya Line

The most ubiquitous convenience store would be 7-Eleven.

There are selected petrol stations where the cards are sold: BHPetrol and selected Petronas, Caltex and Shell Petrol Stations.

You can also use an online locator to check out all Touch ‘n Go merchants in Malaysia.

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How to Reload Touch ‘n Go Cards

These cards can be reloaded at a number of places.

Touch 'n Go Reload Locations
Touch 'n Go Customer Experience Centre (CEC)
Touch 'n Go Hubs
Touch 'n Go Spots
Petrol kiosks
Convenience stores
ATMs
Pharmacies
Self-service kiosks
Customer Service Counters at selected Toll Plazas
Reload lanes at toll plazas on selected highways

You can reload your card with RM10, RM20, RM35, RM50, RM100, RM200 and RM500.

The maximum reload value is capped at RM1,500 for safety purposes.

Always make sure you go through authorised partners only.

You risk having your card blacklisted if an illegal reload through unauthorised parties has been detected.

Source: Giphy

The card and its remaining balance will be forfeited and then forwarded to the authorities for investigation.

Touch ‘n Go card reloads actually have surcharges that are levied by their reload agents.

However, you’ll be happy to know that you can avoid the surcharge at Touch ‘n Go hub, Touch ‘n Go SPOTs that are located along major highways, Touch ‘n Go self-service kiosks, 99 Speedmart outlets, Watsons and Caring pharmacies.

As for the enhanced Touch ‘n Go card, there is no surcharge at all.

If you intend to top up at the Malaysia immigration, a recent experience by one driver suggested that the top-up machines there weren’t working.

He was also advised to borrow a Touch ‘n Go card from another driver.

It was only after he has passed the immigration on 2nd Link road that he was able to reload his EZlink-Touch ‘n Go card with ringgit in cash.

Source: DriveinSG | @Daren

Before Driving in, Check These Things

A Malaysian driver a;so shared his recent experiences and noted some things regarding the card:

  • Cards that are more than two years old would have expired
  • Expired cards are no longer usable at Touch ‘n Go counters
  • Touch ‘n Go cards are mostly sold out at petrol stations
  • Singaporean vehicles require at least S$9.65 (RM30) on their cards to pay for road charges (RM20) and PLUS fees (RM2+)
  • Only cashless payment modes like debit or credit cards are accepted for card top-ups and purchases (note: this is different from the anecdote above where the driver mentioned credit card was not accepted)

The point here is to make sure that you have cash in Ringgit.

Additionally, if you know someone who’s going into Malaysia via other means, you can approach them to get and top up the card for you in Malaysia.

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Beware of Touch ‘n Go Scams

Source: Touch ‘n Go eWallet’s Facebook

There there.

With so many scams around, it’s not surprising that scammers would turn to using the name of Touch ‘n Go.

Scammers are asking for personal and/or banking information such as your bank account number, OTP number, PIN number or password, by clicking on a link.

This is the official advice from Touch ‘n Go’s website. so stay vigilant!

Source: Touch ‘n Go

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Public Transport to Malaysia

If you’re a non-driver, things are different.

Source: Giphy

Cars are expensive, we get it.

If you don’t own a car, public transport is definitely the way to go!

PSA: The operations for the KTM train (or Shuttle Tebrau) between Singapore and Johor have just resumed.

For public transport, you can consider taking the following bus services from either Woodlands or Tuas Checkpoint.

Singapore Bus Operators
160Jurong East Interchange to JB Sentral Bus Terminal
170Queen Street Terminal to Larkin Terminal
170XOpposite Kranji MRT station to JB Sental Bus Terminal
950Woodlands Temp Bus Interchange to Johor Bahru Checkpoint
TS1Changi Airport to Johor Bahru CIQ via Woodlands Checkpoint
TS3Marina Square to Johor Bahru CIQ via Woodlands Checkpoint
TS6Buona Vista to Gelang Patah Sentral via Tuas Checkpoint
TS8Resort World Sentosa to Johor Bahru CIQ via Woodlans Checkpoint
Malaysia Bus Operators
CW1Larkin Sentral to Kranji MRT station
CW2Larkin Sentral to Queenstreet Terminal
CW3Perling Mall to Jurong East (from June 2022)
CW4Pontian to Jurong East (from June 2022)
CW5JB Customs to Newton Circus
CW6Giant Nusa Bestari to Jurong East (from June 2022)
CW7Tuas to CIQ second link

Based on pre-COVID experiences, when I was heading back to Singapore, there were factory buses from the JB Checkpoint (in blue most of the time).

The transport fee was 2RM, and I was able to avoid the public transport line which was often, too long.

This could be an option to look out for when you’re there.

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